Frequently Asked Questions

Reverse Call FAQ

What if I want to call from another phone?

You can register upto 5 numbers to call from in your on-line console or by way of the voice prompt when you dial our access number. If you wish to use a phone without registering it, you should call our access numbers and enter your userID and then password before you can dial the number you wish to call.

How do we pay for the service?

You can pay by credit or debit card. We have arranged for the Worldpay service of the Royal Bank of Scotland to collect from you and send us the money. We accept payments by Mastercard, Visa, Visa Delta or Visa Purchasing in US or Australian Dollars, Euro or British Pounds.

How are we billed?

We charge you as per the tariff. Billing period is 10 seconds, with 10 second minimum. You have access to an on-line console with real time billing information.

Is it a post paid service?

No. This is a prepaid service. You receive alerts by email when the account goes low. You also have the option of automatic debiting of your credit card by Worldpay whenever your account goes low.

How do I check my calling details and usage?

Your on-line console at www.linq.in will give you details of each call made and the charge there-of. It also shows your account balance, allows you to make payments and set preferences.

What is this automated utility service?

The automated utility service is a voice response system that you can use when you dial our access number. It has many useful options to set preferences.

How do I invite more people to the service?

Your on-line console has an "invite" link that lets you send an email to the person you would like to use the service. This email has a "linq" (our word for an inviting link) that lets him register online. As a token of our appreciation we credit both your account and his with some free talk time everytime he orders a Linq Phone.

What if we don't like your service?

Unused talk time is refundable for 3 months after payment. Amounts paid towards the Linq Phone are refundable in full on return for 3 months after installation, and with a 3% per month depreciation after this 3 month period. No questions asked.

I am convinced. What do I do to register?

Ask your friends using our service to send you a linq, or register on-line

Linq Phone FAQ

What is this Linq Phone, now?

For frequently called numbers, such as your family back in India, you can order a special device called the Linq Phone. Linq Phone works over a broadband connection at the place you call often. It uses VoIP technology to receive the voice call over the Internet. You pay only USD5.99/month to call it, thus greatly reducing the cost for the phone you call most often. This service is specially designed to connect Indians and NRIs in the US/UK with their families or offices in India.

How will you install the Linq Phone?

We ship you the Linq Phone that you must attach to the broadband connection. There is no configuration that you must do, since we usually pre-configure it before delivery. In most of the major cities in India we will arrange for someone to install it for your family. We can even arrange the broadband connection for you. We prefer MTNL/BSNL's ADSL service for this purpose.

How much does the service cost?

We charge USD5.99/month for unlimited incoming on the Linq Phone, and USD39.9 or 59.9 one time to install it. Click here for options for outgoing calls from the Linq Phone.

Do we have to pay for shipping for the Linq Phone?

No, shipping is free. We reserve the right to express inability to service certain destinations.

What if we dont want to pay for a Linq Phone?

You are welcome to use the calling service without a Linq Phone. Our general rate to India is anyway competitive. Further, any Linq Phone on our network can be called for free. Thus if your family already has Linq Phone, you can call them for free.

What is this bundled calling service, now?

Our calling service recognises the phone numbers you gave us during registration. When you call the Linq Phone from these numbers, you are presented with a voice prompt that allows you to make calls to any phone in the world. You can still connect to the Linq Phone if you do nothing after the voice prompt. Our rate to India and many other countries is US2.99c/minute.

How do we use the calling service?

You must dial the Linq Phone first from the phone numbers you gave us when you registered for the service. When you hear a voice prompt, dial the number you wish to call. If you are away from home and would like to avoid long distance charges, you can you any of the direct call access numbers listed in this page.

I don't have broadband. Can I call unlimited to India?

Yes. Linq Phone requires broadband Internet only in India. You can make unlimited calls to the Linq Phone without broadband at your end.

Can I call unlimited to any number of India or only 1 number?

You can call only one number unlimited per Linq Phone installed. If you need to call many numbers frequently, use our other phone services

How many times in a day can I call free to the device?

You can call free all day.

Can my folks can call me using same service?

Yes. The Linq Phone can make outgoing International calls too at the same great rates.

I already have a voip device. Will it work for your service?

We do not support use of other devices apart from thsoe we supply.

If services don't work can I cancel & will I get my money refunded?

Yes, Linq Phone installation charge and unused talk time is refundable after return of device for 3 months after installation. Even after 3 months, you get an installation charge refund subject to a 3% per month depreciation.

Do I need to have broadband on both the sides to take linq service?

No, Linq Phone requires broadband Internet only in India. You can make unlimited calls to the Linq Phone without broadband at your end.

Can anyone call on device from any phone?

Yes, Linq Phone incoming is free for any one, any phone. However, the bundled calling service is only available to your registered numbers.

Payments FAQ

How do we pay?

Our on-line payment options allow you to pay for your services using your credit / debit card. For recurring payments, we even have an auto-debit system in which whenever your account needs replenishment, the system will automatically debit your card. Of course, you have the option to change the amount charged at a time as well as to temporarily or permanently stop payments.

Who processes your payments?

The Royal Bank of Scotland's Worldpay service takes your credit / debit card details and pays us. It does not reveal the card details to us.

Will your employees have access to my card details?

No. When you try to pay by credit card, our site automatically sends you to the site of the Royal Bank of Scotland which accepts your credit / debit card details. It never reveals your card details to anyone, including us.

Why does your site say that the card will not be charged immediately?

If not registering through an inviting linq sent by an existing customer, we sometimes do a short service feasibility check. When you try to pay the initial charges to set up your account, our site only checks that your card is valid, but does not charge your card. We charge your card only when we are sure of being able to service you. Our system may do the same for recurring payments too for large amounts.

How do we enable this auto-debit system?

Auto-debit of your card can be enabled while registering via an inviting linq or after your account is set up in your on-line console. Should you choose to register without an inviting linq, you must log on to your on-line console after your account is set up and enable it.

How can you debit our account in the future without the card details?

When you first enable the auto-debit system, your card details are stored at the secure database of the Royal Bank of Scotland. When we have next to charge your account, we just ask them to use the same card details as before.

What if I want to stop such payments in the future?

Your on line account gives you the option to temporarily or permanently stop payments, or to change the amount charged at a time.

What currencies can I pay by?

US Dollar, Pounds Sterling, Euro and Australian Dollar.

Is it safe?

Very. This Worldpay service of the Royal Bank of Scotland is used by The Economist, Sage, Sony Music etc., and is considered one of the safest on line payment systems.

Are there any transaction charges for on-line payments?

No, the entire amount charged to your card is credited to your account with us and no additional charges apply.

Can on-line payments be refunded?

Yes, money paid on-line is refundable. Conditions apply to such refunds.

In your auto-debit system what happens if my card expires or changes?

You need to log into your account to cancel the payments, which will allow you to enable it again with new card details.