Cloud Predictive Dialers - Charged Hourly!
Sections in this page:Benefits of hosted
Use of dialer
Growing from 5 to 80
Growing to 440 agents
Pricing and Plans
Demo and Registration
- Hourly billed hosted dialer with no monthly minimums
- No setup cost - Zero Capex
- Low setup time, can be up in under an hour
- Scale seamlessly from 5 users to 440
- Can use readily available broadband connections
"Virtual Call Center @ Rs2/hr!"
Linq provides hosted/virtual predictive & auto dialers for International Call Centers for Rs2/hr per agent with no setup charges, monthly minimum or contract. The ability to use cheap broadband connections and related services virtually eliminate startup time and cost. Upgrades and CRM integration make this a full contact center. Its capacity grows in easy steps from a minimum of 5 to a maximum of 440 agents.
Hosted Predictive Dialer Details
- Hosted dialers for Rs2/hr starting with 5 agents (i.e. 2/agent/hour) with no monthly minimum charge.
- No setup cost - Zero Capex
- Ability to create unlimited agents.
- Each dialer can dial 5 lines simultaneously for each agent.
- Perfect for startups, special purpose campaigns, pilot campaigns
- Dramatically lower bandwidth cost
- Minutes in 3 rate decks for your dialer. USA & Canada at Rs0.29 - Rs0.56/min.
- 6 second billing, charged only for connected calls.
- Incoming numbers from Rs250/month.
- No monthly minimum spend, no contract
- Free 24x6 telephonic support
- Online demo available.
Use of Hosted Dialer
- You will get a online console in which you can start and stop the dialer.
- After clicking on start, the dialer is functional in about 1 minute
- Your online console also has the link to administer your dialer
- The same link allows your agents to log in
- Once you setup your dialer, the configuration stays even after stopping it
- You are billed for whole hours between starting and stopping the dialer
- Online demo available
Scale effortlessly up and down from 5 to 440 seats
Scaling from 5 agents to 80
- 5 seat dialer can be converted to a 10, 15, 20, 30, 40, 60 or 80 seat dialer.
- Conversion takes less than a minute via your online console.
- Each dialer can dial seatsx5 lines simultaneously. E.g. the 80 seat dialer can dial 400 lines.
- You can increase capacity as your campaign picks up speed, letting you add capacity in small steps.
- You can also reduce capacity as your requirements change, letting you control costs.
Scaling from 80 agents to 440
- 80 seat servers can be combined into a multi server setup via your online console.
- Each additional server gives you added capacity of 72 agents. E.g. 3 servers get you 216 agents.
- Each server is separately charged at Rs160/hr. E.g 3 servers will cost Rs480/hr.
- Upto 6 such servers can be added together for a total capacity of 440 agents.
- All agents log into the "master" server. The slave servers are used only to configure the agent phones.
- All administrative work can be done with just the master running, except for downloading the recordings.
- All servers need not be running at all times. Use this facility when you have less agents.
- Your online console has a page to start and stop all your servers.
Pricing and PlansThere are two pricing options:
- A'la carte: You pay separately for dialer and minutes. Gives you flexibility to use lower priced rate decks.
- Unlimited: Unlimited premium USA/Canada/UK calling is included in the hourly price of the dialer.
|Dialer Cost||Seats||Lines||Unlimited Calls||Configuration|
|Rs320/hour||152||800||Rs3200/hour||Master + Slave|
|Rs480/hour||224||1200||Rs4800/hour||Master + 2 Slaves|
|Rs640/hour||296||1600||Rs6400/hour||Master + 3 Slaves|
|Rs800/hour||368||2000||Rs8000/hour||Master + 4 Slaves|
|Rs960/hour||440||2400||Rs9600/hour||Master + 5 Slaves|
- All lines on a plan are available even if all agents are not logged in.
- USA/Canada/UK Fixed are included in "Unlimited Calls" option. Other destinations have huge discount.
- GST at applicable rates is extra for users in India.
Sample Outbound Rates
|United Kingdom Mobile||1.39||1.44||1.49||0.99|
- Discount, Standard and Premium rates are applicable for the A'la carte dailer option.
- See detailed tariff sheet for more rates. Choose the deck via drop down on right.
- In Unlimited option you pay a higher hourly charge for dialer, but get free US/Can/UK calling and a lower rate for other destinations
- Unlimited outbound option also gives you unlimited free incoming from US/Canada/UK.
Sign-up for a free trial now, procrastinate before paying up.
Signing up for a free trial
- Click on the "take demo" link and register for the free trial.
- A hosted demo dialer will be started for you in a minute, along with a help pane with instructions.
- The dialer will remain functional for a couple of hours before switching off.
- We recommend scheduling a walk through of the trial by sending us a phone, time and time zone to call you at.
- We add credit daily for about 5 days to let you return to the trial.
Converting your free trial account to production
- Make a small payment into your Linq account to test your ability to pay for the service.
- Sign-in to cc.linq.in, click on Open console -> Payments.
- Pay by Credit Card, cheque or bank transfer.
- Tell us also your special requirements such as staffing, broadcasting lines or CRM integration etc.
- Schedule a walk through of the service by sending us a phone, time and time zone to call you at.
To use the dialer, you need the following:
- Desktops with firefox browser for each agent.
- Softphone and head set for each agent. Use X-Lite®. Its free!
- Hardphone for each agent as alternative for Softphone.
- Hardphone = ata or channel bank + dial pad + headset.
- Bandwidth of 30kbps/agent. This can be a leased line or broadband.
- Dialer operator with past experience in administering dialers
- Codec is speex on agent phone (X-Lite or similar)
- The upload speed of broadband is to be considered; usually is 256kbps
- Click here and here to measure your upload speed
- Multiple broadband connections can be used in parallel
- Bandwidth must not be shared with data downloads/uploads
- Administration manual is optional, charged separately at Rs5000
- Based on Vicidial®, the world's most popular dialer
- Inbound, Outbound and Blended call, email and SMS handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Single tenanted for maximum TCPA compliance.
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Avatar Soundboard capabilities for agent accent removal
- Email - send and receive
- SMS - send and receive
Full Dialer Feature List
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
- Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
- Ability to open a custom web page with user data from the call, per campaign
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to broadcast dial to customers with a pre-recorded message
- Ability to park the customer with custom music per campaign
- Ability to send a dropped call to a voicemail box per campaign if no agent is available
- Ability to set outbound CallerID per campaign
- Ability to take inbound calls grabbing CallerID
- Ability to function as an ACD for inbound and fronter/closer verification calls
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability to start and stop recording an agent's calls at any time
- Ability to automatically record all calls
- Ability to manually or automatically call upto two other customer numbers for the same lead
- Automatically dial unlimited numbers per customer until you get an answer
- Ability to schedule a callback with a customer as either any-agent or agent-specific
- Ability in Manual dial mode to preview leads before dialing
- Ability for agents to be logged in remotely anywhere with just a phone and a web browser
- Faster hangup and dispositioning of calls with one key press (HotKeys)
- Definable Agent Wrapup-time per campaign
- Ability to add custom call dispositions per campaign
- Ability to use custom database queries in campaign dialing
- Recycling of specified status calls at a specified interval without resetting a list
- Dialing with custom TimeZone restrictions including per state and per day-of-the-week
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Multiple campaigns and lead-lists are possible
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable drop call percentage when dialing predictively for FTC compliance
- Internal DNC list can optionally be activated per campaign
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
- Agent phone login balancing and failover across multiple ViciDial servers
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Custom Music-On-Hold and agent alert sound for inbound calls
- Estimated hold time, place in line, overflow queues and several other inbound-only features
- Skills-based ranking and call routing per inbound group(queues) and campaign
- Queue Prioritization per campaign and inbound group
- Avatar Soundboard capabilities for agent accent removal
- Single agent call queueing
- Ability to set user levels and permissions for certain features and campaigns
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Ability for agents to select a Pause Code when they are not active
- Ability for agents to control volume levels and mute themselves
- Agent shift enforcement by day and time, defined per user group
- Full QueueMetrics-compatible call logging, inbound and outbound
- Several Vtiger integration features: user-sync, account-sync, data interconnection
- Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
- Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
- Lead import web-based API
- Web-based data export utilities
- Separate Time-clock application to track user work time
- Web-based administration
- DID, phone and carrier trunk provisioning through the web interface